Switzerland is recognized as one of the most innovative countries in the world. Digitization has gained momentum in Swiss industries, such as the banking sector, which is now almost completely digitized. One sector is still lagging far behind: healthcare.
This issue has been the focus of numerous stakeholders from the public and private sectors for many years. So far, the digital transformation has not succeeded. We are still years behind European countries like Denmark or Estonia, which have fully digital healthcare systems.
A great deal of time and effort has been spent by the various players in the healthcare system to develop the best technologies to support this change. Today, there are many solutions and initiatives around this issue. The electronic patient dossier (EPD) has been developed. Recently, collaborative consortia have created new digital health platforms.
For digital tools to be effective, they are developed and tested with end users to ensure they work as efficiently as possible. If they do not meet the needs, they will not be accepted by the end users. Therefore, a platform/solution for a digital healthcare system should be developed together with the end users, the citizens of Switzerland.
This publication was designed to give the Swiss population the opportunity to express their wishes and concerns regarding the digitization of healthcare. This was done by means of a survey conducted at the end of summer 2022.
This survey can be used to more accurately capture citizens' perspectives on the topic. The willingness of the Swiss population to use a digital healthcare system is clearly evident - provided it offers clear added value such as better user-friendliness, better diagnoses and treatments, and lower healthcare costs.
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